RESPONSE
Dear clients
, “Odemara-group” is working under the service quality improvement, so we would be appreciate you to fill up the form bellow:
From what channel did you know about our company activity?
(your known advised, Internet, information guide, some other channel)
What periodic on transport theme do you read regularly?
What kind of information would you see more on our Web-site?
How long are you cooperating with our company?
What kind of service did our company offer you, at what city?
Please, choose the necessary category for the following aspects:
1.
Business communications ethics
great,
acceptable,
non-acceptable
2.
Respect to your quotation request
great,
acceptable,
non-acceptable
3.
Task decision loyalty
great,
acceptable,
non-acceptable
4.
Professionalism of the collective
great,
acceptable,
non-acceptable
Taking into consideration your personal experience, had you any difficulties when wanted:
1.
Have a talk with us by telephone
acceptable,
non-acceptable
2.
Send the fax to us
acceptable,
non-acceptable
3.
Take an answer on your inquiry
acceptable,
non-acceptable
4.
Have a meet with one of our employees
acceptable,
non-acceptable
We would be appreciate if you write about any other difficulties
Please, give the appraisals of our activity:
1.
Range of our service
great,
acceptable,
non-acceptable
2.
Price level of rendering service
great,
acceptable,
non-acceptable
3.
Accuracy and timeliness in documents treatment
great,
acceptable,
non-acceptable
4.
Cargo transportation effectivness
great,
acceptable,
non-acceptable
5.
Delivery time accuracy
great,
acceptable,
non-acceptable
6.
Informing about the process of delivery
great,
acceptable,
non-acceptable
7.
Informing arising problems
great,
acceptable,
non-acceptable
8.
Effectiveness of problem solving process
great,
acceptable,
non-acceptable
Would you, please, be so kind to write what else in your opinion should be changed or improved in our company activity to rise the level of our service quality?
9. Are you interesting to continue the cooperation with our company?
Yes,
No
Please advise if you fit your personal information:
1. Contact phone number
2. First name, second name
3. Occupation
4. Company Name
5. Type of activity
6. Country, city
Our contacts:
1, Tamozhennaya sq.,
Odessa, Ukraine, 65026
Tel/fax: + 380 48 738-48-17 (multiline),
738-48-18 (multiline)
729-33-85, 729-48-43, fax: 729-46-84
E-mail:
odemara@odemara.com